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Team Messaging 101

Handy tips to help you communicate better


It’s always the small things that make the biggest impact — even when it comes to messaging. But more often than not, we end up overlooking the tiny details.

So here’s what we thought: Wouldn’t it be handy to have a curated list of good messaging etiquette? Yup, you’re welcome!

  • Take private conversations out of channels. The whole office does not need to know about your dinner plans.
  • ‘Hi’ and ‘Sup’ are salutations, not conversations in themselves. Don’t leave a colleague hanging at just that.
  • Update your status and profile picture. After all, your friends at work would love to know a little about what’s going on with you.
  • Signing off for a bit? Set your status to ‘DND’. Or risk causing a panic attack among your team, when they can’t find you.
  • Introduce yourself before you start a discussion. Especially if you’re new to a group.
  • Use @mentions to direct the attention of a person in channel conversations.
  • Brevity is the soul of wit. Keep. Conversations. Short. And to the point.
  • Use video calling for long discussions, instead of messaging. It’s much more effective, and gets the job done, pronto!
  • Excuse yourself, if you need to leave a conversation midway. Don’t disappear without a trace, never to return.
  • Use private channels to create task or project specific channels. Add only relevant members to this channel to avoid disturbing the rest of the team with your ramblings.
  • To cut the clutter, pin conversations that are most important or mute conversations that are just banter.
  • Use smileys, stickers, or better off, GIFs. Heaven knows the office could do with some cheer.
  • Abbreviations are acceptable. We know how busy you are. Just don’t LOL at everything I say.
  • Avoid sharing large files in public channels. You don’t want to be the reason for the abuse of the company’s bandwidth.

Remember: Your messaging app is your ally at work to get the job done. Always make the most of it.

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