How Flock helps Scion Social’s distributed team stay in sync
Scion Social is a new-age digital marketing agency serving clients all over the globe. With a team of experts spread across multiple locations, the agency amplifies its clients’ marketing efforts through strategic digital marketing, high-converting websites, and targeted ad campaigns.
The agency leads projects from ideation to execution through groups of experts working on digital marketing, web development, content creation, graphic design, and management. To bring everything and everyone together, Scion Social needed an efficient system for internal and external communication.
Phone calls and emails worked, until they didn’t
Previously, the team at Scion Social used phone calls and emails for communication, both internally and externally with clients. It worked fine, until the team started receiving repeated calls and mails for updates on projects from clients.
“They used to keep calling again, again and again, in the middle of meetings and discussions.” — Harish Ramakrishnan, Project and Performance Manager, Scion Social
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Plus, the team would waste almost an entire day in responding to client requests via email or business phone system as its clients were sometimes located on the other side of the globe. as its clients were sometimes located on the other side of the globe. It was then that Scion Social decided to move to Flock and got all their clients as guests on the app.
Flock is a perfect fit for our virtual, distributed team. — Sean Fernandes, Head of International Business, Scion Social
Today, all of the agency’s groups — web, content, design, and management — discuss ideas, share to-dos and notes, and track projects via Flock. They’ve also set up dedicated channels for clients with the relevant internal groups, so project updates can be shared in real-time. Clients now receive notifications for every change and update, putting an end to the never-ending queue of phone calls, and giving the team more time to do great work.
A platform that brings everyone together
The team of experts at Scion Social is spread across multiple cities, and keeping each other on the same page previously involved multiple apps and services, and phone calls. With Flock, everyone at Scion Social now has a single destination for all work communication. Team members share tasks and notes directly in Flock, discuss ideas for ad campaigns, and use Flock’s video conference facility to communicate faster. And the sleek user interface doesn’t hurt either.
I like Flock’s user interface. It’s cool, modern and easy to understand. — Kurian Cyriac, Graphic Designer, Scion Social
Groups within the agency have become power users of Flock’s deep integrations with other tools and services:
- The graphic design group uses Flock’s Trello integration to share updates on design projects.
- The content group uses Flock’s Google Drive integration to share files for various copy projects.
- The digital marketing group uses Flock’s integration with Facebook Pages to monitor activity on their client’s facebook pages.
Everything happens in sync because everyone is on the same page, thanks to Flock. It saves us a lot of our time taken up by meetings. — Vanditha Nandkumar, Digital Marketing Expert, Scion Social
Fostering transparency, clarity, and collaboration
With Flock, Scion Social has streamlined its communication process to foster transparency and clarity. And they’ve saved hours and days spent communicating and collaborating, both internally and with their clients. In essence, Flock has created a win-win scenario for the agency and its clients.
“Clarity creates an atmosphere where people have conviction to take action and Flock has enabled us to do just that. It keeps people focused on the goal and helps us achieve our core mission.” — Sean Fernandes, Head of International Business, Scion Social